Just found out how to get a ticket, or official help request, for my Dapper money lock-up. Money is handled by Dapper, so you would think that errors would be handled through Dapper on the Dapper page. Doesn't that make sense? No! You must get a ticket from MBATS. Then, it takes a "trick". You must go to the SUPPORT tab in NBATS. You will get this:
Search for ticket and you will get this:
Now... here is where I really don't know what to do. An admin on NBATopshot Discord keeps asking me if I have a ticket and what is my number. In that case I would go to the "Report a product issue". So you might as well do that. Here is the screen:
Here is the form:
Now let's go back to the second choice from the search results. Clicking on "
ID Verification Troubleshooting, we get this:
That link at the bottom takes you back to the form given previously in the other link.
Scroll down and you will see this:
You can use the email link to send an email to Dapper (compliance@meetdapper.com) about your problem (without a ticket).
Which is the correct choice for your problem? That is a mystery to me. I would assume that ticket is for everything else except security check failure. But I would go ahead and submit a ticket anyway. Who knows? You might actually get access to you account again before 2022!
I got an email with a ticket number:
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